Apple Premium Service Provider

1st March 2017.

We are very excited to announce that Ubertechs have been awarded the prestigious status of, Apple Premium Service Provider.

This is an achievement we have been working towards for a long time; it is awarded by Apple to service providers, who go above and beyond their already exceptional customer service.

Of the 100 or so Authorised Apple Service Providers in the UK and Ireland, only 5 have been awarded this achievement. We are extremely pleased and proud to have received this award.

We are listed on the Apple service locator as a Premium Service Provider.
 

Why move to a Mac?

We get asked this question a lot.  The most common objection we hear is cost.  On the face of it, a new Mac sounds like a lot of money compared to a PC.  However, we believe that the cost of ownership for a Mac is actually better than it is for a PC.  There are lots of reasons for this which are outlined below.

  1. macOS has a clean, refined, stable and simple to use interface.  It is updated each year with improvements and additional features.  This update is free to download and simple to install, with no loss of data.  The operating system evolves gradually, meaning you do not have to keep relearning how to use it, whilst getting new and useful features.
  2. A Mac computer integrates seamlessly with other Apple devices.  If you already have an iPad or iPhone, synchronising is an almost invisible task.  Once set up, you simply do not have to think about it.  Even your photos can be synchronised across your devices, allowing your memories to be available wherever you are!
  3. A Mac is designed with both hardware and software in mind.  This ensures complete compatibility and means that both hardware and software can be fully optimised to enhance the user experience.
  4. Security.  Whilst nothing is ever completely secure, the fact is that there are currently very few exploits for MacOS.  Apple are very quick to close any security holes that are discovered by simply pushing out an update.  Peace of mind is worth a lot to us all.  We are not saying it can't happen but it is really very rare to find malicious software on a Mac.
  5. Everything included!  Apple bundles lot's of powerful software with macOS.  Word processing, spreadsheets or presentations can be made with Apple's powerful and simple to use iWork package.  GarageBand enables you to create music in your very own studio.  iMovie allows you to make fabulous slideshows and videos.  Photos allows you to collect your photographs and video's into events and albums, edit and share them.  All these apps and many, many more are included free.  Of course, if you prefer Microsoft Office, you can install that if you wish.
  6. The quality and reliability of Mac computers is legendary.  They feel as if they could last for years and they do!
  7. The display on a Mac is unbelievably sharp.  The Retina display makes it a joy to use a Mac, easy to read and less tiring to use.
  8. Apple's customer support is second to none.  They provide a free support line for customers manned by skilled and helpful operators.  AppleCare extends this support to 3 years!  Not many companies provide anywhere near this level of support.
  9. AppleCare.  After your standard one year warranty, AppleCare provides an affordable, additional two years of parts and labour cover, anywhere in the world!  As long as you can get to an Apple Store or Authorised Service Provider, you can get your Mac fixed if any of the hardware does happen to fail.
  10. It Just Works!  Once set up, you simply use the Mac as and when you need it.  You turn it on, use it and turn it off.  No fuss, no maintenance, no worry.  There is no need for optimisation software, cleanup tools or the like.  User satisfaction is always high with Mac owners.
  11. Value retention.  Mac's hold their value.  If you decide to upgrade your Mac at any time, you will be surprised at how much you can get for your old one!  Of course, you may not need to upgrade for some time!
  12. Backup.  Backup is simple and effective with Apple's built in backup solution, Time Machine.  Simply plug in an external USB hard disk and the Mac will set up the backup automatically for you.  After the first backup, Time Machine will backup any changes once an hour, all the time the hard disk is plugged in.  You can completely restore a Mac from this backup, including applications, network settings, passwords and documents etc.  You can also restore a single document that has got deleted in error if you wish.

Apple supports Mac users with help and tutorials on their website and a good place to start is the Mac Basics page.

http://www.apple.com/support/macbasics/

So, the next time you are thinking about getting a new computer, talk to us about buying a Mac.  You really will not regret it.

Apple iPhone event. September 9th 2015.

The next Apple special event will take place on Wednesday the 9th September 2015 at 6pm UK time. You can find details of the event here and for the first time, the stream will be available to Windows devices, as long as you are using Windows 10!

It's pretty certain the new iPhone 6S will be announced, rumours state it will have a new camera which will perhaps have new lenses and maybe record in 4K video resolution.

A successor to the 3rd generation Apple TV may also be announced. It is rumoured Apple is working on its own TV 'like' service but this has been delayed until next year. Perhaps the new Apple TV will be 4K compatible and might start to form the centre/hub of Apple's HomeKit compatible devices.

iOS 9 and OS X 10.11 (El Capitan) will be released, either at the event or very shortly afterwards. 

Other than that, who knows. Apple like to keep everything under tight wraps until they actually announce it, we don't have long to wait though!

 

iMac 27" 3TB, hard drive replacement program.

Yesterday Apple announced a replacement program for certain 3TB hard drives fitted to 27" iMacs, sold between December 2012 and September 2013. If you believe your iMac may have one of these affected drives, you are strongly advised to check your serial number on the Apple website here.

You should make sure your iMac backup is up to date and contact Ubertechs for service. We can change the hard drive for you free of charge, if you require your data copying to the new drive, we may make a charge for this.

 

In 2011 Apple carried out a similar replacement program for 1TB hard drives. We saw several customers who did not get their hard drive changed and it later went on to fail.
Don’t delay, get your hard drive changed and ensure your backup is current.

Apple WWDC 2015, less than a week away!

It's less than one week away now until Apple's 2015 World Wide Developer Conference in California.
The event begins on Monday the 8th of June at 6PM UK time and you can watch it live at http://apple.com/live , or use the icon on your Apple TV to stream it.

Each summer Apple holds this event, to get together as many Apple developers as it can under one roof, for a week of conferences, workshops and discussions about Apple's latest developments. 

The conference opens with a keynote presentation from Tim Cook and other Apple execs.
We will no doubt, see new versions of iOS 9 and OS X announced and it it strongly rumoured that Apple's new streaming music service (remember Apple purchasing Beats?) will be unveiled and a new AppleTV device will be announced. This new AppleTV 'box' may also form the hub for HomeKit, which is due to get some attention.

So set your reminders for Monday 8th June at 6pm. What are you looking forward to seeing?


 

Office for Mac gets a welcome update. Office 2016 for Mac.

office 2016.jpg

Microsoft have finally taken the wraps off their new Office suite, Office 2016 for Mac. The last office, update was back in 2010 and although it has released a few updates and patches over the years it has long been due for a full rewrite using 64 bit, modern code.

Although this version is free to test and will remain so until the final version is released, it has been getting some favourable reviews on the internet. You can run it alongside your existing version of Office for Mac and it ties right in to Microsoft's OneDrive cloud system.

Apple Watch Event - March 9th 2015

Apple recently announced that they will be holding their next special event on March the 9th, 10am PDT, which is 6PM for those in the UK. As the title of the event is 'Spring forward', it's pretty certain that this event will be announcing the release of the much anticipated Apple watch which was unveiled last year.
Of course, there could be other new goodies being unveiled at the event. Many are awaiting the release of a newly rumoured 12" MacBook Air, boasting an even thinner body with reduced ports.
What ever is announced, one thing is for sure, we will be watching the event live at http://apple.com/live 

MacBook Pro 2011 to 2013 Repair Extension Program for Video Issues.

Apple have released a repair extension program for some MacBook Pro models that exhibit a video corruption, no video or unexpected reboot problem. The models which are included in the program are:-

  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

Ubertechs are participating in this program which begins on the 27th February 2015 in the UK and runs for 1 year.

You are encouraged to firstly read the article on Apples website here which explains the procedure and criteria for repair.
If you have already paid for a repair which you think should have been covered by this program then Apple will contact you.
If you believe your MacBook is affected by this problem then contact us to arrange  a test and repair.

The repair extension runs until  December, 2016 or three years from its original date of sale, whichever provides longer coverage for you.

Ubertechs Apple Shop - Open!

THIS IS AN OLD POST. We are now located at The Old Stables, Bulk Street, Lancaster, LA1 1PU

Ubertechs are pleased to announce that the much awaited, retail store specialising in Apple computers, is opening this Saturday 13th December at 10am.
Customers will be able to browse and see demonstrations of various iMacs and Macbook models, including the stunning new 27” iMac, with 5k Retina display.

Orders can still be placed in time for Christmas.

Come and pay us a visit right next door to our Apple Authorised repair workshop in The Gatehouse, White Cross.

Our certified Mac Technicians, will be pleased to offer, a quality, knowledgeable and friendly service.

Opening times :

Saturday 13th December 2014, 10am until 4.30pm

More details will be appearing on our website soon:

http://www.ubertechs.co.uk/shop

Exciting news from Ubertechs!

As some of you will already be aware, Ubertechs is expanding!

In the very near future we will be opening our doors to a brand new Apple shop, right next door to our existing workshop, in The Gatehouse, White Cross.

Our customers will not only be able to have their existing Macs serviced but will be able to see on show, some of the exciting new Macs available for purchase. Ubertechs will endeavour to assist you with their knowledge and expertise of these products, offering demonstrations and guidance for those who buy from us.

As soon as our new shop is open we will be sending out a newsletter and updating our blog.

Volume feedback 'plop' sound missing in Yosemite?

If you have updated to Yosemite recently, you may be wondering where the 'plop..plop...' noise has gone that you used to hear when you pressed the volume up and down keys on the keyboard.
Well, Apple decided to make it an option now and turn it off by default. If you go in to System Preferences and then Sound options you will see a little tick box which needs ticking.
Once you do this you will be happy to know that the feedback noise has returned but with a new Yosemite sound. More of a short 'pop' sound.
See below.


iOS 8 and iCloud documents, take care!.

iOS 8 is due for release on the 17th Sept, although on the surface it may not look like the big update that iOS 7 was, there are several major enhancements. Some of these will not become available or apparent until OS X Yosemite is released and even then some will be pushed out as updates to Yosemite in October.

One of the important things to look out for when upgrading is the option to update to iCloud Drive. You will see a screen similar to that below.

If you are a user of iCloud Documents, in things like Pages, Numbers etc and you need to access these documents on your Mac computer then you should hold off upgrading to iCloud Drive until Yosemite is released. If you don't read the above properly and just click "Upgrade to iCloud Drive" you may loose access to your documents until you upgrade your Mac to Yosemite.

Surprising MacBook Pro Sleep Problem.

Recently we had an on going case of what started out as a MacBook Air randomly going to sleep. Two repairs later by us and another two at an Apple retail store and Apple replaced the customers MacBook Air with a shiny new MacBook Pro Retina. Guess what? The original problem was still there.

The customer came to see us about this and I could not believe that they were still experiencing the problem. Each time we took the Mac in for testing we were unable to replicate the fault whilst we had it but could never keep it for more than a day or so as the customer was desperate to use it.

For about the tenth time I watched as the customer demonstrated the problem to me (he couldn't always get it to do it when he brought it in), he moved the MacBook slightly and the screen dimmed and the unit went to sleep. After he left the Mac with us I had a good think, it must be something external to the Mac, it had to be.
Then it clicked, he was resting it on top of the leather slip case that he always carried it in, the case had two strong magnets to keep the flap closed. As the Mac was moved over these magnets it would trigger the sleep switch in the top case and send a signal to the notebook that its lid had been closed, only it wasn't!
I confirmed the problem and sure enough, this is exactly what it was. I called the customer straight back and he was of course delighted we had finally got to the bottom of it.

Below is a short video we took to demonstrate this strange sleep problem.


Apple WWDC Event - 2014 - Predictions.

It's nearly that time of year again when Apple holds its World Wide Developer Conference in California.
Each summer Apple holds this event, to get together as many Apple developers as it can under one roof, for a week of conferences, workshops and discussions about Apple's latest developments. 
The conference opens with a keynote presentation from Tim Cook and other Apple execs. Historically, this keynote is where Apple announces new operating systems for both iOS and OS X devices. We will certainly hear about the new iOS 8 and OS X 10.10, (nickname unknown, my guess is Golden Gate or Big Sur).
Apple often releases or at least announces an update to its product line, below are my predictions for OS/software updates and hardware:-

Mac Mini.
Apples entry level and cheapest computer, the Mac Mini, has not seen an update since October 2012 and is well overdue. I think we will see an update to the latest Haswell processors and faster Iris graphics. I believe they may drop the price slightly to entice more people in from the Windows 8 world too.

Apple TV.
I think we may get a glimpse at both new hardware and a new version of iOS for the Apple TV. This will allow the miniature unit to play games and have its own App store. Whether the current unit has enough 'poke' to play these games I am not sure; this may be something only available to the upcoming, 4th generation Apple TV.
I think we may see some kind of controller integration which uses the iPhone 5S/6 motion controller, aka M7. This would allow you to play the games from the comfort of your couch and control them with your iPhone.

iPhone 6.
I'm not sure we will see this yet, it may be talked about alongside the new iOS 8 but the unveiling could be done in September with release shortly after. It will have a bigger screen, better battery life, (hopefully), more RAM would be nice too. It may even be bundled with new earbuds from the strongly rumoured Beats/Apple buyout. Two available screen sizes and sapphire glass screen are other rumours.

MacBook Air Retina/Pro.
There are rumours of a new MacBook Air design with a 12" Retina screen. This may see the demise of the 11" and 13" MacBook Air. The retina displays use more battery power and Apple will not want to sacrifice the current 12 hour battery life of the 13" MacBook Air. Also the 11" 'Air has just had a £100 price reduction to make it more attractive. Its unlikely a Retina screen model will be offered at the same price point.

iOS 8.
iOS is the name of the operating system that runs on the iPad, iPhone and iPod. Apple really need to do a major overhaul on their photo management in iOS. Things like the limit on Photo Stream and on device storage. iCloud backup should also be much more flexible and not be as expensive  for those with 32 or 64GB iOS devices.
There are some strong rumours that we will see the inclusion of enhanced health trackers in iOS 8 and the new iPhone 6. This will tie in to the rumoured HealthBook application and iWatch device.
We should see the ability to AirDrop files between OS X and iOS devices with the next major updates too.
Split screen multi-tasking will allow you to put two applications side by side on your iPad and share information/data between the two applications. This sharing of data is something which is sorely missed in current versions of iOS. Having the two applications side by side and using some kind of temporary storage to allow sharing of data would allow this and perhaps get around the strong sandboxing security features that are built in to iOS. Apple will likely add iOS versions of TextEdit & Preview which will sync via iCloud with the desktop equivalents.

OS X 10.10.
I think the major overhaul we will see here is a flattening of the interface to make it more similar to that which came about with iOS 7. The muting of colours and perhaps use of more pastel shades (as seen in the WWDC 14 logo above) may become more prevelant. As is usual many of the apps will get updates and we might see the inclusion of a new HelthBook app which will tie in with the iOS version.

iWatch.
I've left this one to last as things seem to have gone quiet on this front recently. If the HelathBook app/system is announced then the 'watch' or iBand/iRing may be required to get all  the data needed in to the monitoring app. The iWatch device will be some kind of wearable which will connect with your iPhone over Bluetooth LE and push notifications from your phone or health and environment data to your phone. Tim Cook hinted strongly at a new product line that Apple are involved in, whether the iWatch will be it, remains to be seen.

Those are my guesses at what we might see and hear about at WWDC this June, what would you like to see?