The all encompassing Apple ID

We regularly get asked about the Apple ID.  Customers are sometimes confused about it and its association with iCloud.  Hopefully this post will help you understand what the Apple ID is and why it is so important.

What is the Apple ID?

Quite simply put, the Apple ID is your interface with Apple.  It consists of a Username and Password.  The Username is usually an email address and the Password is one of your choosing, set up by you (or for you) during the process of creating your Apple ID.

So, for example, your Apple ID might be '' and your password could be' Someemail2'.  The password must have at least 8 characters, including at least one capital letter and one number.

It is difficult to stress just how important this information is to you.  Your Apple ID allows you to interact with iCloud and iTunes on any device you have.  It allows you to log into from any device in the world.  It allows you to synchronise all your devices, sharing photographs, email, contact, calendars etc.  It also allows you to update your software and apps and to track your devices with features such as Find My iPhone.

When you set up your Apple ID, you can set up some security questions in case you forget your password.  It is truly important that you remember both the questions AND the answers.  The case is important too, just like a password, 'School' is different to 'school'.

If you do forget your password, you can reset it at  If you have set a recovery email (an email address different to your Apple ID), you can use that to get the password reset.  I strongly suggest you do this, it makes life so much more simple.  You can also input your mobile number to receive a reset via text.

It is good practice when setting usernames and passwords to write them down *before* you input them.  That way you have a record.  Then remember to write it in a notebook you keep for that purpose.  Remember to associate them otherwise when you have a lot of different ones, you won't know which is which.  An example is below.



Note that I have written the password down *exactly* as it should be input.  it may seem obvious but I see a lot of people who write in capitals and have spaces.  It is important to know exactly where capitals should be.  You might also want to date this entry.

Apple Premium Service Provider

1st March 2017.

We are very excited to announce that Ubertechs have been awarded the prestigious status of, Apple Premium Service Provider.

This is an achievement we have been working towards for a long time; it is awarded by Apple to service providers, who go above and beyond their already exceptional customer service.

Of the 100 or so Authorised Apple Service Providers in the UK and Ireland, only 5 have been awarded this achievement. We are extremely pleased and proud to have received this award.

We are listed on the Apple service locator as a Premium Service Provider.

Apple's new Macbook Pro range

Apple have announced their long awaited update to their range of MacBooks.  There are 3 in the range.  They are all available in Space Grey and Silver.  They are thinner and lighter than ever, ranging from 1.37kg (3.07lb) for the 13" model to 1.83kg (4.02lb) for the 15" model.  The trackpad on all models is bigger than ever, making gestures really easy and powerful.  The keyboards incorporate Apple's latest butterfly mechanism, meaning you can type with accuracy and ease.  Shown below are the standard specifications but all MacBooks can be configured with more storage, RAM, etc.

The first is a 13 inch MacBook Pro Retina with a standard keyboard.

This model has a 2GHz dual core Intel Core i5 processor, 8GB RAM and 256GB of flash storage.  Graphics are handled by by an Intel Iris 540 chip and there are 2 Thunderbolt 3 ports (USB-C), which cater for everything from charging to external displays, via adapters.  It is available in Space Grey and Silver.  The Retina display is brighter and clearer than ever, bringing colours to life and allowing you to work longer with less fatigue.

The second MacBook Pro is also a 13" Retina display model but also incorporates Apple's new 'Touch Bar'

This model has a 2.9GHz dual-core Intel Core i5 processor.  There are 2 variants.  One has 8GB of RAM and 256GB of flash storage as standard, the second having 512GB of flash storage and 8GB of RAM.  It uses the Intel Iris 550 graphics chip and has 4 Thunderbolt 3 (USB-C) ports.  The addition of Apple's new Touch Bar put's the MacBook Pro into a whole new category of notebook.  The 'Touch Bar' is effectively a Retina display that changes dependent on what you are doing.  The keys offered will depend on the applications you are using, giving you the options you need, when you need them.  This truly is a revolution in notebook design and supports Multi-Touch.  You can see more about the Touch Bar on the Apple website.

Finally, the third model is Apple's flagship MacBook Pro.  This is a 15" Retina display model with Touch Bar.

The 15" MacBook Pro model is available in 2 variants.

The first is a 2.6GHz quad-core Intel Core i7 processor with 16GB RAM and 256GB of flash storage as standard.  It uses the Radeon Pro 450 graphics chip with 2GB of RAM on board.  It also has 4 Thunderbolt 3 (USB-C) ports, the Touch Bar and Touch ID.

The second is a 2.7GHz quad-core Intel Core i7 processor with 16GB RAM and 512GB of flash storage as standard.  It uses the Radeon Pro 455 graphics chip with 2GB of RAM on board.  It also has 4 Thunderbolt 3 (USB-C) ports, the Touch Bar and Touch ID.

We think you will agree that this is Apple's most exciting range of MacBooks ever! 

Why move to a Mac?

We get asked this question a lot.  The most common objection we hear is cost.  On the face of it, a new Mac sounds like a lot of money compared to a PC.  However, we believe that the cost of ownership for a Mac is actually better than it is for a PC.  There are lots of reasons for this which are outlined below.

  1. macOS has a clean, refined, stable and simple to use interface.  It is updated each year with improvements and additional features.  This update is free to download and simple to install, with no loss of data.  The operating system evolves gradually, meaning you do not have to keep relearning how to use it, whilst getting new and useful features.
  2. A Mac computer integrates seamlessly with other Apple devices.  If you already have an iPad or iPhone, synchronising is an almost invisible task.  Once set up, you simply do not have to think about it.  Even your photos can be synchronised across your devices, allowing your memories to be available wherever you are!
  3. A Mac is designed with both hardware and software in mind.  This ensures complete compatibility and means that both hardware and software can be fully optimised to enhance the user experience.
  4. Security.  Whilst nothing is ever completely secure, the fact is that there are currently very few exploits for MacOS.  Apple are very quick to close any security holes that are discovered by simply pushing out an update.  Peace of mind is worth a lot to us all.  We are not saying it can't happen but it is really very rare to find malicious software on a Mac.
  5. Everything included!  Apple bundles lot's of powerful software with macOS.  Word processing, spreadsheets or presentations can be made with Apple's powerful and simple to use iWork package.  GarageBand enables you to create music in your very own studio.  iMovie allows you to make fabulous slideshows and videos.  Photos allows you to collect your photographs and video's into events and albums, edit and share them.  All these apps and many, many more are included free.  Of course, if you prefer Microsoft Office, you can install that if you wish.
  6. The quality and reliability of Mac computers is legendary.  They feel as if they could last for years and they do!
  7. The display on a Mac is unbelievably sharp.  The Retina display makes it a joy to use a Mac, easy to read and less tiring to use.
  8. Apple's customer support is second to none.  They provide a free support line for customers manned by skilled and helpful operators.  AppleCare extends this support to 3 years!  Not many companies provide anywhere near this level of support.
  9. AppleCare.  After your standard one year warranty, AppleCare provides an affordable, additional two years of parts and labour cover, anywhere in the world!  As long as you can get to an Apple Store or Authorised Service Provider, you can get your Mac fixed if any of the hardware does happen to fail.
  10. It Just Works!  Once set up, you simply use the Mac as and when you need it.  You turn it on, use it and turn it off.  No fuss, no maintenance, no worry.  There is no need for optimisation software, cleanup tools or the like.  User satisfaction is always high with Mac owners.
  11. Value retention.  Mac's hold their value.  If you decide to upgrade your Mac at any time, you will be surprised at how much you can get for your old one!  Of course, you may not need to upgrade for some time!
  12. Backup.  Backup is simple and effective with Apple's built in backup solution, Time Machine.  Simply plug in an external USB hard disk and the Mac will set up the backup automatically for you.  After the first backup, Time Machine will backup any changes once an hour, all the time the hard disk is plugged in.  You can completely restore a Mac from this backup, including applications, network settings, passwords and documents etc.  You can also restore a single document that has got deleted in error if you wish.

Apple supports Mac users with help and tutorials on their website and a good place to start is the Mac Basics page.

So, the next time you are thinking about getting a new computer, talk to us about buying a Mac.  You really will not regret it.

Ubertechs have Moved.

We had been located on the White Cross Business Park since 2010, in mid September 2016 we have moved to new offices at; The Old Stables, Bulk Street, Lancaster, LA1 1PU.

The new premises are nearer to the centre of Lancaster, just behind Dalton Square and we are surrounded by 3 large public car parks.
We have signage outside the building making us easier to find and attract passing trade.
We are open for business in our new location from Monday the 19th September 2016.

Walking directions from our existing store to our new location are here. (Map below)

Driving directions from our existing store to new location are  (Map below)

5th September 2016. Our new signs are up. What do you think?

Macbook Pro 13" (Mid-2012) Quality Program

Apple have released a quality program to replace the hard drive/sleep cable on Macbook Pro 13" (Mid-2012) computers.  This cable may fail, causing your data to be unreadable until the cable is replaced.  If you have this model, we can replace this cable free of charge for you, regardless of whether you are currently seeing any symptoms.  This program only runs until June 2017, so it's a good idea to get the work done as quickly as possible.

While we have the computer, we can fully service it for you.  Due to this Quality Program, we are offering a complete service for the very special price of £50 plus VAT (£60).  This service includes ...

  • Cleaning the fans, heatsink, internals, casings, keyboard and screen
  • Optimise the file system
  • Malware checks and removal
  • Full suite of extensive diagnostic checks
  • Check the current operating system is fully up to date
  • Replace any missing feet and screws.

This offer is only available to customers of this Quality Program.  Our regular price for this service is £80 plus VAT (£96).

Click here to book now.

Apple iPhone event. September 9th 2015.

The next Apple special event will take place on Wednesday the 9th September 2015 at 6pm UK time. You can find details of the event here and for the first time, the stream will be available to Windows devices, as long as you are using Windows 10!

It's pretty certain the new iPhone 6S will be announced, rumours state it will have a new camera which will perhaps have new lenses and maybe record in 4K video resolution.

A successor to the 3rd generation Apple TV may also be announced. It is rumoured Apple is working on its own TV 'like' service but this has been delayed until next year. Perhaps the new Apple TV will be 4K compatible and might start to form the centre/hub of Apple's HomeKit compatible devices.

iOS 9 and OS X 10.11 (El Capitan) will be released, either at the event or very shortly afterwards. 

Other than that, who knows. Apple like to keep everything under tight wraps until they actually announce it, we don't have long to wait though!


iMac 27" 3TB, hard drive replacement program.

Yesterday Apple announced a replacement program for certain 3TB hard drives fitted to 27" iMacs, sold between December 2012 and September 2013. If you believe your iMac may have one of these affected drives, you are strongly advised to check your serial number on the Apple website here.

You should make sure your iMac backup is up to date and contact Ubertechs for service. We can change the hard drive for you free of charge, if you require your data copying to the new drive, we may make a charge for this.


In 2011 Apple carried out a similar replacement program for 1TB hard drives. We saw several customers who did not get their hard drive changed and it later went on to fail.
Don’t delay, get your hard drive changed and ensure your backup is current.

Apple WWDC 2015, less than a week away!

It's less than one week away now until Apple's 2015 World Wide Developer Conference in California.
The event begins on Monday the 8th of June at 6PM UK time and you can watch it live at , or use the icon on your Apple TV to stream it.

Each summer Apple holds this event, to get together as many Apple developers as it can under one roof, for a week of conferences, workshops and discussions about Apple's latest developments. 

The conference opens with a keynote presentation from Tim Cook and other Apple execs.
We will no doubt, see new versions of iOS 9 and OS X announced and it it strongly rumoured that Apple's new streaming music service (remember Apple purchasing Beats?) will be unveiled and a new AppleTV device will be announced. This new AppleTV 'box' may also form the hub for HomeKit, which is due to get some attention.

So set your reminders for Monday 8th June at 6pm. What are you looking forward to seeing?


Office for Mac gets a welcome update. Office 2016 for Mac.

office 2016.jpg

Microsoft have finally taken the wraps off their new Office suite, Office 2016 for Mac. The last office, update was back in 2010 and although it has released a few updates and patches over the years it has long been due for a full rewrite using 64 bit, modern code.

Although this version is free to test and will remain so until the final version is released, it has been getting some favourable reviews on the internet. You can run it alongside your existing version of Office for Mac and it ties right in to Microsoft's OneDrive cloud system.

Apple Watch Event - March 9th 2015

Apple recently announced that they will be holding their next special event on March the 9th, 10am PDT, which is 6PM for those in the UK. As the title of the event is 'Spring forward', it's pretty certain that this event will be announcing the release of the much anticipated Apple watch which was unveiled last year.
Of course, there could be other new goodies being unveiled at the event. Many are awaiting the release of a newly rumoured 12" MacBook Air, boasting an even thinner body with reduced ports.
What ever is announced, one thing is for sure, we will be watching the event live at 

MacBook Pro 2011 to 2013 Repair Extension Program for Video Issues.

Apple have released a repair extension program for some MacBook Pro models that exhibit a video corruption, no video or unexpected reboot problem. The models which are included in the program are:-

  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

Ubertechs are participating in this program which begins on the 27th February 2015 in the UK and runs for 1 year.

You are encouraged to firstly read the article on Apples website here which explains the procedure and criteria for repair.
If you have already paid for a repair which you think should have been covered by this program then Apple will contact you.
If you believe your MacBook is affected by this problem then contact us to arrange  a test and repair.

The repair extension runs until  December, 2016 or three years from its original date of sale, whichever provides longer coverage for you.

Ubertechs Apple Shop - Open!

THIS IS AN OLD POST. We are now located at The Old Stables, Bulk Street, Lancaster, LA1 1PU

Ubertechs are pleased to announce that the much awaited, retail store specialising in Apple computers, is opening this Saturday 13th December at 10am.
Customers will be able to browse and see demonstrations of various iMacs and Macbook models, including the stunning new 27” iMac, with 5k Retina display.

Orders can still be placed in time for Christmas.

Come and pay us a visit right next door to our Apple Authorised repair workshop in The Gatehouse, White Cross.

Our certified Mac Technicians, will be pleased to offer, a quality, knowledgeable and friendly service.

Opening times :

Saturday 13th December 2014, 10am until 4.30pm

More details will be appearing on our website soon:

Exciting news from Ubertechs!

As some of you will already be aware, Ubertechs is expanding!

In the very near future we will be opening our doors to a brand new Apple shop, right next door to our existing workshop, in The Gatehouse, White Cross.

Our customers will not only be able to have their existing Macs serviced but will be able to see on show, some of the exciting new Macs available for purchase. Ubertechs will endeavour to assist you with their knowledge and expertise of these products, offering demonstrations and guidance for those who buy from us.

As soon as our new shop is open we will be sending out a newsletter and updating our blog.

Volume feedback 'plop' sound missing in Yosemite?

If you have updated to Yosemite recently, you may be wondering where the 'plop..plop...' noise has gone that you used to hear when you pressed the volume up and down keys on the keyboard.
Well, Apple decided to make it an option now and turn it off by default. If you go in to System Preferences and then Sound options you will see a little tick box which needs ticking.
Once you do this you will be happy to know that the feedback noise has returned but with a new Yosemite sound. More of a short 'pop' sound.
See below.

iOS 8 and iCloud documents, take care!.

iOS 8 is due for release on the 17th Sept, although on the surface it may not look like the big update that iOS 7 was, there are several major enhancements. Some of these will not become available or apparent until OS X Yosemite is released and even then some will be pushed out as updates to Yosemite in October.

One of the important things to look out for when upgrading is the option to update to iCloud Drive. You will see a screen similar to that below.

If you are a user of iCloud Documents, in things like Pages, Numbers etc and you need to access these documents on your Mac computer then you should hold off upgrading to iCloud Drive until Yosemite is released. If you don't read the above properly and just click "Upgrade to iCloud Drive" you may loose access to your documents until you upgrade your Mac to Yosemite.